OSBT - Offline Support & Booking Tool
Our dedicated support channel provides support teams with a powerful tool to manage all aspects of the traveller's pre, post and in-trip support cycle. In addition our tool enables support teams to complete full bookings and quote generation from a range of options and flows with complete payment link or deep link checkout integration
Live Chat
Our 3rd Party, Zendesk integration enables on site live chat modal support. More and more travellers engage with Live Chat then any other support channel
Extensive Knowledge Base
With our 3rd Party, Zendesk integration we offer the option to set up a dedicated FAQ and Knowledge Base for travellers to self-manage support questions and search for answers from a configurable and powerful dedicated tool
Helpdesk Support Ticketing
Our form or email-based, ticketing system provides a workflow-driven solution that gets the query to the right person in your support team. Set up a range of departments and users with dedicated workflows and SLA"s to enable you to deliver exceptional and time sensitive responses to your travellers
Refunds Management
Set up a dedicated support channel to manage refund requests. All driven via a powerful workflow tool that enables customers to self-submit refunds or request via support teams. We do all the complex calculations and manage all on portal and off portal communications and statuses
