Many airlines operate multiple systems with multiple suppliers. Managing these multiple relationships and digital assets can be both a nightmare as well as a terrible user experience. The travesys platform conveniently brings all of this under one roof, combining dynamic packaging with an end-to-end single cart transaction and advanced loyalty to lock-in customer spend and extend revenue opportunities.
Through this module, users will have the capabilities to manage their existing bookings online.
View and print eTickets and Vouchers, choose seats and meal preference, edit personal details, update loyalty data, ensure points are registered to their purchase and even cancel the reservation or request for modification if needed.
The registered user’s dashboard is the command centre for all post booking or redemption and settings functionalities. Designed with a modern, informative widget-based layout, it allows users access to the most important information instantly in a snapshot.
Furthermore, the profile management allows users to set preferences and booking details for future usage without the need of constantly adding the same details time and time again, further enhancing the speed of checking out. Adding seats and meals is also made very simple directly from the user dashboard.
The platform has a statement generation function which has the capability to report the details of customer transactions or earn & burn values over pre-set timeframes and delivered conveniently to an inbox.
Behaviour can be filtered by a range of different business need parameters.
Considering the critical importance customer service plays in business success, the travesys platform has strong customer service support features built in.
With this product, a service representative is never far away and can be contacted in real time through Live Chat, Email and Social Media. If a user appears lost or confused while booking, an agent can also initiate a support contact.
Issues are dealt with swiftly or immediately escalated to a higher level for resolution using Zendesk’s deep integrated CRM system.
The planning stage is arguably the most important, because what’s decided and mapped here sets the stage for the entire platform. This is also the stage that requires attention to detail and the most important stage in the travesys design process
The design stage involves moving the information outlined in the planning stage further into reality. The main functions are documented in a site structure and, more importantly, a visual representation
Development involves the bulk of the programming work, as well as loading content. Keeping the code organised and commented by referring constantly to the planning details as the full platform design takes shape.
The testing phase ensures final polishing of design elements, deep testing of interactivity and features and, most of all, a consideration of the user experience. Multi-layer testing is employed to ensure the designs are browser compliant, device compliant and moreover user friendly