We enable travel for our partners using our collective expertise and delivery ecosystem
Post Booking Services
Customisable widgets provide instant access to the information that matters the most, with an incomparable range of control and management tools.
Secondly, is managing the end user’s profile, where an administrator can view or modify the users’ booking, modify passenger details, view or modify loyalty points details and more.
Effective user access control
Mid office systems
Account reconciliation & financial reports
|The platform records all the transactions made on the user portal and can extract them as reports. These can be filtered by:
For every transaction, the system records the gross price, net price, any mark-ups or discounts, commission, transaction fees involved and much more.
The loyalty engine
|This powerful aspect of the platform gives the administrator the ability to control all loyalty parameters and functions. From setting Earn & Burn ratios to adding accelerator rules for earn as required by the business.
Following is the detail level to which loyalty can be controlled within the system:
Discount, voucher & coupon management
|The platform allows for full control over the discounting strategy. An extremely versatile set of tools are available to manage offers across a range of parameters. Discounts are pre-applied upfront showing the discount value on products right from the search page.
Vouchers are a fiscal discount value that the user can apply at check out and is offset against the product cost.
Coupons are either a fiscal value or percentage that can be applied from search or check out. The parameters are:
Comprehensive mark-up management system
|This tool allows the administrator to conveniently control the levels of mark-up across the platform or defined to specific targets. Changes can be made swiftly to be responsive to market changes. Control can be across the following parameters:
Lodge card management
The advanced feature of this module is a layer of intelligence whereby the platform can identify which Lodge Card still has the available funds to cover the booking and selects that card automatically.
Flags and logs keep the administrator informed at all times of the situation so manual override can be applied if required but the platform intelligence usually keeps the finances right on track.
This is ideal for the accounts department to manage ongoing credit limits and to mitigate the risk of bookings failure due to supplier payment problems.
System logs and reports
logs the activities performed by the end user and the administrator. The benefit of these logs is that administrators can have a complete audit trail of any changes as well as understand any errors and issues, saving hours of fact finding time to establish the root cause of any pertinent issues.
Ticketing and error handling
CRM campaign management
The Travesys CRM system is powerful and easy to use, delivering immediate information that is critical to managing a user’s relationship.
Campaign management allows an administrator to use Business Intelligence data to run campaigns for users. An in-built campaign template builder allows for conducting an end-to-end campaign and track success in one single place.
System configurations & settings
Language & currency management
Supplier content & API keys management
Cancellation and refund tool
After the refund is received from the supplier, the administrator will be able to refund the money to the user’s payment source from the same admin panel.
Call centre dashboard
|Every call centre representative has access to their own dashboard. This is a mini version of the main admin dashboard with only relevant data displayed. This is a widgetised dashboard that has all the functions that may be required by a customer service representative and can be modified by business requirements.
Some of these are:
Flexible Inventory Management
Multiple GDSs & multi ticketing ID
Directly contracted hotel inventory
The administrator will have access to add and maintain this inventory including content and pricing and can decide the priority level of this inventory over the online inventory.