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We enable travel for our partners using our collective expertise and delivery ecosystem

Post Booking Services

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Admin dashboard

The nerve center of Travesys provides an immediate snapshot of the entire platform in a graphically enticing, modern and user intuitive view.

Customisable widgets provide instant access to the information that matters the most, with an incomparable range of control and management tools.

User management

There are two aspects of user management. Firstly, is managing administrators. This allows the creating, blocking or modification of an administrator’s profile linked to effective user access control.

Secondly, is managing the end user’s profile, where an administrator can view or modify the users’ booking, modify passenger details, view or modify loyalty points details and more.
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Effective user access control

Travesys can configure any number of administrative users and capabilities to associate them to specific roles, permissions and workflows based on the business requirements. A ‘super admin’ access gives management and control over sub administrative users in which areas can be defined and ring fenced. The super administrator can also define ‘view’, ‘read’ and ‘write only’ access levels.

Mid office systems

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Account reconciliation & financial reports

The platform records all the transactions made on the user portal and can extract them as reports. These can be filtered by:

  • Suppliers
  • Booking types
  • Date range
  • Users
  • Booking ref number
  • Paid offline or online

For every transaction, the system records the gross price, net price, any mark-ups or discounts, commission, transaction fees involved and much more.

The loyalty engine

This powerful aspect of the platform gives the administrator the ability to control all loyalty parameters and functions. From setting Earn & Burn ratios to adding accelerator rules for earn as required by the business.

Following is the detail level to which loyalty can be controlled within the system:

  • Global
  • Only First Transaction
  • Only Cross Border Transaction
  • On Customer Tier
  • On Bin Number
  • On Merchant Categories
  • On Specific Merchants
  • On Specific User
  • On Net Spent
  • On Net Spent In Month
  • On Product Type
  • On No. of Transactions Last Month
  • On Date Range
  • On Time Period
  • On Day Of Week
  • On Origin Location
  • On Destination Location
  • On User Type
 
  • On Travel Date
  • On Cart Value
  • On User Locale
  • On Hotel Star Rating
  • On Specific Hotels
  • On Hotel Chains
  • On Class of Travel
  • On Travel Duration
  • On Discount Bucket
  • On Specific Domain
  • Cap Limit Specified
  • On Booking Type
  • On Registration Period
  • Only for Recurring Bookings
  • Only for Specific Bookings
  • RBDs
  • Passenger Type
  • Specific Airline
 
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Discount, voucher & coupon management

The platform allows for full control over the discounting strategy. An extremely versatile set of tools are available to manage offers across a range of parameters. Discounts are pre-applied upfront showing the discount value on products right from the search page.

Vouchers are a fiscal discount value that the user can apply at check out and is offset against the product cost.

Coupons are either a fiscal value or percentage that can be applied from search or check out. The parameters are:

  • Global
  • On Origin Location
  • On Destination Location
  • On Travel Date
  • On Booking date
  • On Cart Value
  • On Hotel Star Rating
  • On Specific Hotels
  • On Hotel Chains
 
  • On Class of Travel
  • On Travel Duration
  • On Booking Type
  • RBDs
  • On Passenger type
  • On Specific Airline
  • On Maximum Limit Amount
  • On Maximum No. Usage
  • On Specific Users
 

Comprehensive mark-up management system

This tool allows the administrator to conveniently control the levels of mark-up across the platform or defined to specific targets. Changes can be made swiftly to be responsive to market changes. Control can be across the following parameters:

  • Global
  • On Origin Location
  • On Destination Location
  • On Travel Date
  • On Booking date
  • On Cart Value
  • On Hotel Star Rating
  • On Specific Hotels
  • On Hotel Chains
 
  • On Class of Travel
  • On Travel Duration
  • On Booking Type
  • RBDs
  • On Passenger type
  • On Specific Airline
  • On Maximum Limit Amount
  • On Maximum No. Usage
  • On Specific Users
 
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Lodge card management

The admin panel has a simple but powerful Lodge Card management tool built in. During the booking flow, the platform performs a back-to-back payment process where the system collects the payment from the customer and pays the supplier to confirm the booking. Supplier payments are managed by Lodge Cards added to the system which can all be viewed and controlled from a single view interface.

The advanced feature of this module is a layer of intelligence whereby the platform can identify which Lodge Card still has the available funds to cover the booking and selects that card automatically.

Flags and logs keep the administrator informed at all times of the situation so manual override can be applied if required but the platform intelligence usually keeps the finances right on track.

This is ideal for the accounts department to manage ongoing credit limits and to mitigate the risk of bookings failure due to supplier payment problems.

System tools

Profile module

The profiler keeps a detailed log of all third-party interactions going on in the system. It logs all the API requests sent to the system and the responses received. In case of any failure in third-party responses, administrators will be able to use these logs to report the issue to the supplier without the need to resort to assistance from the development team.
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System logs and reports

System logs are a record of all the activities within the system only. The system
logs the activities performed by the end user and the administrator. The benefit of these logs is that administrators can have a complete audit trail of any changes as well as understand any errors and issues, saving hours of fact finding time to establish the root cause of any pertinent issues.

Ticketing and error handling

If a PNR is issued but ticket issuance fails, the administrator will be able to issue the ticket from this module. To re-issue the ticket, the ticketing API will be invoked based on the captured PNR locator code and the ticket will be synced to the booking. The administrator will then be able to re-send the eTicket to the user directly from the admin panel.
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CRM campaign management

A complete CRM system with in-mail and customer interaction logs is built into the platform allowing a 360 degree view of the user transactions and complete Intelligence.

The Travesys CRM system is powerful and easy to use, delivering immediate information that is critical to managing a user’s relationship.

Campaign management allows an administrator to use Business Intelligence data to run campaigns for users. An in-built campaign template builder allows for conducting an end-to-end campaign and track success in one single place.

System configurations & settings

Language & currency management

The Travesys platform can simply and conveniently manage multiple languages, multiple currencies and is both LTR and RTL template design compliant. Moreover, the language module uses native side-by-side translation to make the copy more relevant than simply depending on an auto-translation tool. The currency aspect allows the administrator to specify and set the rate of currency exchange for multiple currencies but all based on the core currency of the system set at the outset by the business requirements.
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Supplier content & API keys management

Travesys is connected to multiple GDSs, hotel content providers and payment service providers. The administrator can select the source of content from this supplier list. The API keys management module will then allow the administrator to define the configuration values and seamlessly connect to these suppliers.

Booking Management

Cancellation and refund tool

The cancellation and refund tool in the admin panel allows the administrator to cancel the booking directly from the panel via web services without the need to contact the supplier representatives.

After the refund is received from the supplier, the administrator will be able to refund the money to the user’s payment source from the same admin panel.
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Call centre dashboard

Every call centre representative has access to their own dashboard. This is a mini version of the main admin dashboard with only relevant data displayed. This is a widgetised dashboard that has all the functions that may be required by a customer service representative and can be modified by business requirements.

Some of these are:
  • Manage a booking
  • Manage a user account
  • Retrieve profiler data
  • Generate sales report
  • Generate quotations
  • Create offline bookings, and more

Flexible Inventory Management

Multiple GDSs & multi ticketing ID

For a business that operates on multiple office IDs or PCCs, the system allows the administrator to define the PCC to be used for PNR generation and the PCC for ticketing separately if need be. If a PNR is generated in one currency and a ticket issuance is in another currency, the system re-prices the item before issuing the ticket and the price differential can either be absorbed by the business or collected from the user.
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Directly contracted hotel inventory

Another powerful business tool is the ability to add directly contracted hotel inventory into the online booking system.

The administrator will have access to add and maintain this inventory including content and pricing and can decide the priority level of this inventory over the online inventory.